Trapstar Order Policy

(Cancellations, Changes & Returns)

❌ Order Cancellation

24-Hour Window: You may cancel your order within 20 hours of placing it.
Restocking Fee: A $15 CAD processing/handling fee applies.
No Guarantee: Orders that have already been processed, packed, or shipped cannot be canceled.
How to Cancel: Please email support@trapster.ca with your order number as soon as possible.

✏️ Order Modifications

Change Request (Within 24 Hours): You may request changes to your size, shipping address, or item within 24 hours of placing your order.
After this period, modifications may not be possible if your order is already being processed or prepared for shipment.
How to Update: Contact support@trapster.ca immediately with your order details.

🔄 Returns & Exchanges

We do not offer refunds unless required by law. However, we do accept returns and offer exchanges or store credit under the conditions below:

✅ Eligible Within 30 Days:

  • Wrong item received
  • Defective or damaged product (we cover return shipping if verified)

📦 Return Requirements:

  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Must include original packaging
  • Return shipping is the customer’s responsibility unless the issue is our mistake

📌 Important Notes

  • Limited Stock: Exchanges depend on availability
  • Final Sale Items: Some items (e.g., accessories, custom products, or limited drops) may be non-returnable
  • Fraud Protection: In rare cases, refunds may be issued as store credit only

🤝 Need Help?

Our support team is here to help you.
📧 Email: support@trapster.ca