Shipping Policy Trapstar Canada
At Trapstar, we are committed to delivering your order quickly, safely, and reliably. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.
🚚 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day
- During high demand periods or sales, processing times may be slightly extended
- Once your order has been processed, you will receive a confirmation email with tracking details
📦 Shipping Time
After processing, delivery times are estimated as:
- Standard Shipping: 5–10 business days
- International Shipping (if applicable): 7–15 business days
⚠️ Delivery times may vary depending on your location, customs clearance, and courier delays.
💰 Shipping Charges
Shipping costs are calculated at checkout based on your location and order size.
We may offer:
- Free shipping on selected orders or promotions
- Discounted shipping for bulk or high-value orders
Any applicable shipping charges will be clearly displayed before checkout.
📍 Shipping Locations
We currently ship to:
- Canada
- United States
- Selected international countries
If your location is not available at checkout, please contact our support team for assistance.
📦 Order Tracking
Once your order is shipped, you will receive an email containing:
- Tracking number
- Carrier details
- Tracking link
Please allow 24–48 hours for tracking information to update.
⚠️ Customs, Duties & Taxes
For international orders:
- Customs duties, import taxes, or additional fees may apply
- These charges are the responsibility of the customer
- We are not responsible for delays caused by customs clearance
📦 Lost, Delayed, or Damaged Orders
If your order is delayed, lost, or arrives damaged:
- Please contact us immediately at support@trapster.ca
- We will investigate with the courier and assist in resolving the issue
- Claims must be reported within a reasonable timeframe after delivery
🏠 Incorrect Address
Customers are responsible for entering the correct shipping address.
We are not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to address errors
- Failed delivery attempts
If you need to change your address, contact us within 12–24 hours of placing your order.
📌 Important Notes
- Delivery times are estimates only and not guaranteed
- Orders cannot be changed once they are in processing or shipped
- We reserve the right to update this Shipping Policy at any time
- Peak season (sales/holidays) may cause delays
🤝 Need Help?
If you have any questions about shipping or your order, feel free to contact us:
📧 Email: support@trapster.ca